Policies

Online Cancellation Policy/Refund Policy:

Refunds are available IF the item(s) have not been shipped or delivered to our store. Your entire order will be refunded and you will be notified by email, the only thing that won't be refunded is the 2% credit card processing fee that we cannot control. Thank you for your understanding!

(We may, at our discretion, make an exception in which case a restocking charge of 30% of the purchase could be charged.)

Online Fulfillment Times Update:

Our normal flow of inventory and special orders continue to be impacted as manufacturers are working through production backlogs and raw material shortages. As a result, product shipping times are longer than normal. Every online order is special ordered and is not currently in our store. Orders can take up to 3 WEEKS or even 3 MONTHS depending on manufacturer availability. (Some Ashley items do not take this long.) Please call (336-248-2646) or email (contact@tdffurniture.com) before placing your order to find out estimated availability time. If you need furniture faster please visit one of our 5 stores, we update our floor inventory weekly and you can take it home same day or schedule delivery! Arrival dates are largely unknown, unreliable and may change! We are working hard to ensure your product ships as quickly as possible! Remember... We do not make the furniture ourselves! Thank you for your understanding.

If you need furniture faster, please visit one of our 5 Locations where you can shop off of our floor from one over 50 brands and take home in the same day. Delivery and financing is also available!

 

Shipping/Delivery/Pickup:

Once your order arrives, you will be contacted and you can then schedule a pickup or set up a date and time for delivery. The delivery will be an additional charge and is calculated based upon your distance from our store.

 

Return Policy:

• IN-STORE: NO RETURNS on Upholstery after the day it is Picked Up or Delivered. If needing to return in the same day the delivery charge will not be refunded. All Case goods must be returned within 48 Hours with a receipt. Mattresses can NOT be returned.

 

• SPECIAL ORDERS/ONLINE ORDERS: All Special Orders/Online Orders after arrival to TDF can NOT be returned or refunded! As soon as you place your order, we begin the procurement process. Therefore, we are not able to accept returns. If the items have not been picked up or delivered we may, at our discretion, make an exception in which case a restocking charge of 30% of the purchase could be charged. It is the customers responsibility to make sure their order is complete and accurate at the time of purchase as well as at the time of pick up or delivery. (Store credit can be offered if the situation warrants it.)

Damage/Broken Policy:
Each item is opened and carefully inspected by our wonderful team of authorized warehouse personnel upon arrival to our store. Once we have inspected it you will be contacted to schedule a pickup or a delivery. There is a delivery fee that is added and varies depending on distance from our store. Once we deliver your product(s) please check for any noticeable damages or defects and notify the delivery driver immediately. If the delivery driver can not correct the issue at the time of delivery we will return the item to TDF Furniture and have our Item Repair/Quality Assurance Manager evaluate and restore or factory repair the item(s). Then, we will redeliver the item to you free of charge, unless our Repair/Quality Assurance Manager and/or the manufacturer feels the item(s) is of normal acceptable quality. We also can have a third party repair service called "Furniture Pros" that can be sent out to help, if the situation warrants! This policy is for the day of delivery only, we can not be sure of how damages arose after days and weeks of acceptance.

Website Information:

While every effort is made to ensure that the information on this website is correct and current, we are not responsible for errors and/or omissions. There may be occurrences when information on our website or in our catalog may contain typographical errors, inaccuracies or omissions that may pertain to product pricing and availability. We reserve the right to correct and/or update any content on this website without notice (including after you have submitted your order).

(Updated 8/31/2022)